This Software as a Service Subscription Agreement (“Agreement”) is applicable to all Rentouch self-serve and reseller customers. The “Effective Date” shall be the date a“Customer” accepts this Agreement by one of the options below.
BY ACCEPTING THIS AGREEMENT, BY (1) CLICKING A BOX INDICATING ACCEPTANCE, (2) EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, (3) CREATING OR ADMINISTERING A PRODUCT ACCOUNT OR (4)USING FREE SERVICES, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT.IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
(A) Rentouch has developed an enterprise alignment and collaboration software that can be accessed from the web, which it makes available to subscribers via the internet on a subscription basis.
(B) The Customer wishes to use Rentouch's Service in its internal business operations.
(C) Rentouch has agreed to provide and the Customer has agreed to subscribe to and pay for Rentouch’s service subject to the terms and conditions of this Agreement.
Capitalized terms not otherwise defined in the Agreement shall have the meaning set out below:
an entity that directly or indirectly controls, is controlled by, or is under common control with, a party to this Agreement. For purposes of the foregoing, “control” means the ownership of(i) greater than fifty percent (50%) of the voting power to elect directors of the entity, or (ii)greater than fifty percent (50%) of the ownership interest in the entity.
those employees, agents and independent contractors of Customer who are authorized by Customer to use the Services, as further described in clause 2.4;
Authorized User Data:
the personal data and information Authorized Users provide to Rentouch and/or input byCustomer into the Service for the purpose of creating an account for an Authorized User, but excluding the Customer Data and Rentouch Data;
means (i) such information or data provided by Rentouch to Customer as part of theServices; (ii) any meta data extracted by Rentouch from Customer’s use of the Services to be used to provide the Services; and (iii) any feedback or suggestions from Customer or Authorized Users to Rentouch relating to the Services;
as described in the Rentouch Support Policy and Service Level Agreement (SLA);
as described in the Rentouch Support Policy and Service Level Agreement (SLA);
the data and information provided by Customer to Rentouch and/or inputted by Customer, Authorized Users, or Rentouch on Customer’s behalf for the purpose of using the Services or facilitating Customer’s use of the Services or data collected and processed by or for Customer through Customer’s use of the Services, but excluding Rentouch Data and Authorized User Data;
means each successive period of twelve (12) months commencing on the Effective Date of this Agreement;
information of a party that is proprietary or confidential and is either clearly labelled as such; identified as Confidential Information in clause 10; and/or a reasonable person would understand to be confidential or proprietary at the time of disclosure;
Disaster Recovery Plan:
the Rentouch disaster recovery plan currently in place as may be amended by Rentouch from time to time;
means Subscription Fees and any additional fees or expenses as set out in the Order Form;
Initial Subscription Term:
the initial term of the subscription as set out in the Order Form;
content which (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes unlawful violence; (e) is discriminatory based on race, gender, color, religious belief, sexual orientation, disability; or (f) causes damage or injury to any person or property;
Intellectual Property Rights:
including without limitation, rights in patents, trademarks, service marks, trade names, other trade-identifying symbols and inventions, copyrights, design rights, database rights, rights in know-how, trade secrets and any other intellectual property rights arising anywhere in the world, whether registered or unregistered, and including applications for the grant of any such rights;
the Order Form submitted by Customer to Rentouch with details of the Services and forming part of this Agreement;
has the meaning set out in clause 14.1 below;
means (i) use of the Software in accordance with this Agreement, (ii) use of Rentouch Data;(iii) the provision of the Support Services and (iv) access to the Rentouch hosting platform;
the products provided by Rentouch as part of the Services:
the subscription fees payable by Customer to Rentouch for the Team Subscription;
means the Initial Subscription Term and any subsequent Renewal Periods;
means the Rentouch support services provided by Rentouch in accordance with the Rentouch Support Policy and Service Level Agreement (SLA) in respect of the Software, including any applicable Software maintenance upgrades;
Rentouch Support Policy and Service Level Agreement (SLA):
Rentouch’s policy for providing the Support Services to Customer and where applicable, any enhanced support services which may be purchased by Customer, as made available to Customer from time to time;
including without limitations, withholding, sales, use, excise, value added tax and similar taxes but shall not include taxes based on Rentouch’s gross income;
A Team license grants a Team Board and a swim lane on the Program Board within the PI sessions the team is part of.
Third Party Applications:
User Subscriptions: the user subscriptions purchased by Customer in accordance with the Agreement for the number of Authorized Users as set out in the Order Form which entitle such Authorized Users to access and use the Services in accordance with this Agreement; and
any thing or device (including any software, code, file or program) which may prevent, impair or otherwise adversely affect the access to or operation, reliability or user experience of any computer software, hardware or network, telecommunications service, equipment or network or any other service or device, including worms, trojan horses, viruses and other similar things or devices.
2.1 Rentouch shall provide the Services during the Subscription Term in accordance with the terms set out in this Agreement.
2.2 Subject to the Customer purchasing Team licenses and providing access to AuthorizedUsers, the restrictions set out in this clause 2 and the terms and conditions of this Agreement, Rentouch hereby grants to the Customer a non-exclusive, non-transferable right to permit the Authorized Users to use the Services during the Subscription Term solely for Customer’s internal communications.
2.3 In relation to the granted Team licenses, Customer undertakes that:
2.3.1 The maximum number of used Team licenses shall not exceed the number of Team licenses it has purchased from time to time. Customer further undertakes that it will not allow any Team licenses to be used by more than one Team unless it has been reassigned in its entirety to another Team, in which case the prior Team shall no longer have any right to access or use the Services;
2.4 In relation to the Authorized Users, Customer undertakes that:
2.4.1 Each Authorized User shall keep a secure password for his use of the Services, that such password shall be changed frequently and that each Authorized User shall keep his password confidential.
2.5 Customer shall not access, store, distribute or transmit any Viruses, or any material, including without limitation Customer Data and the Authorized User Data, during the course of its use of the Services that:
2.5.1 is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
2.5.2 facilitates illegal activity; or
2.5.3 in a manner that is otherwise illegal or causes damage or injury to any person or property; and Rentouch reserves the right, without liability or prejudice to its other rights to Customer, to disable Customer’s access to any material that breaches the provisions of this clause.
2.6 Customer shall not:
2.6.1 attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means; or
2.6.2 attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
2.6.3 access all or any part of the Services in order to build a product or service which competes with the Services; or
2.6.4 use the Services to provide services to third parties; or
2.6.5 license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the Authorized Users, or
2.6.6 attempt to obtain, or assist third parties in obtaining, access to the Services, other than as provided under this clause 2.
2.7 Customer shall use all reasonable endeavors to prevent any unauthorized access to, or use of, the Services and, in the event of any such unauthorized access or use, promptly notify Rentouch.
Customer may, from time to time during any Subscription Term, purchase additional Team Subscriptions in excess of the number set out in the Order Form for the additional fees set out in the Order Form and Rentouch shall grant access to the Services to such additional Team licenses in accordance with the provisions of this Agreement.
4.1 Rentouch shall use commercially reasonable endeavors to make the Services (excluding any Third Party Applications) available 24 hours a day, seven days a week and for at least99.5 percent of the time, excluding:
4.1.1 any planned downtime out of Business Hours provided Customer is given 24 hours notice of such;
4.1.2 congestion whereby high traffic levels result in service disruption, caused by the Customer exceeding any agreed capacity;
4.1.3 Customer inaccessibility: if, for any reason, the Customer cannot be reached to correct an availability issue, then time will be frozen until Rentouch can make contact with the Customer to begin fixing the availability issue;
4.1.4 issues resulting from problems caused by Customer’s failure to follow agreed procedures, or caused by unauthorized changes to the Services by the Customer;
4.1.5 material breach by Customer of the terms of this Agreement; or
4.1.6 a force majeure event (see clause 15.8.).
4.2 Rentouch will, as part of the Services and at no additional cost to Customer, provide Customer with Rentouch’s Support Services during Business Hours in accordance with Rentouch Support Policy and Service Level Agreement (SLA) for Support Services in effect at the time that the Support Services are provided. Rentouch may amend the Support Policy and Service Level Agreement (SLA) for improvements in its sole and absolute discretion from time to time.
4.3 Customer may purchase enhanced support service packages separately, as may be offered by Rentouch from time to time, as detailed in an Order Form, at Rentouch’s then current rates for any such additional support services (as notified to Customer by Rentouch from time to time).
5.1 Customer shall pay the Subscription Fees and any additional applicable fees related to the Services as set out in the Order Form to Rentouch in accordance with this clause 5. Unless otherwise agreed in the Order Form, Rentouch may invoice Customer for theSubscription Fees yearly in advance on or after the Effective Date and thereafter on each anniversary of the initial invoice date for the duration of the Subscription Term.
5.2 Unless otherwise specified in the Order Form, all Fees and approved expenses shall be paid by Customer in full and without deduction within thirty (30) days of the date of invoice.
5.3 If Rentouch has not received payment for any invoices by the due dates and without prejudice to any other rights and remedies of Rentouch, Rentouch
5.3.1 by giving thirty (30) Business Days prior written notice to Customer, without liability to Customer, disable Customer’s password, account and access to all or part of the Services and Rentouch shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and
5.3.2 charge interest which shall accrue on such due amounts at the higher of (i) an annual rate equal to 4% or (ii) the standard statutory delay interest rate under applicable law.
5.4 All amounts and Fees stated or referred to in this Agreement are non-refundable and are exclusive of all Taxes. Customer shall be solely responsible for, and paying all applicable Taxes relating to this Agreement, and the use or access to the Services.
5.5 Rentouch shall be entitled to increase the annual fees by ten percent (10%) forSubscription Fees with effect from the start of each Renewal Period.
6.1 Customer shall:
6.1.1 provide all necessary co-operation and information as may be reasonably required by Rentouch in order to provide the Services. In the event of any delays in Customer’s provision of such assistance, Rentouch may adjust any agreed timetable or delivery schedule as reasonably necessary;
6.1.2 ensure that its Authorized Users use the Services in accordance with the terms and conditions of this Agreement, comply with all applicable laws and regulations with respect to its activities under this Agreement and only use the Services for lawful purposes. Customer shall be liable for any Authorized User’s breach of this Agreement;
6.1.3 be solely responsible for procuring and maintaining its network connections and telecommunications links and all problems, conditions, delays and delivery failures arising from or relating to Customer’s network connections or telecommunications links;
6.1.4 use all reasonable efforts to prevent any unauthorized access to, or use of, the Services and, in the event of any such unauthorized access or use, promptly notify Rentouch;
6.1.5 not include any Inappropriate Content or Viruses or any other information or material, any part of which, or the accessing of which or use of which would be a criminal offense or otherwise unlawful including the breach of any Intellectual Property Rights of any other party.Rentouch reserves the right, but is not obliged, to remove such content from where, in its sole and reasonable discretion, Rentouch suspects such content to be InappropriateContent, upon notice to Customer;
6.1.6 be solely responsible for moderating any content posted by Authorized Users and advising Authorized Users what they may and may not post through the Services by means of Customer’s own policies;
6.1.7 be solely responsible for the accuracy, completeness, design, appropriateness, creation, maintenance, and updating thereof of all Customer Data in the use of the Services. Rentouch shall not be liable for any errors or inaccuracies in any Customer Data or beyond its responsibility to accurately reproduce such Customer Data on Customer’s instruction; and
6.1.8 be responsible for obtaining all necessary licenses and consents required to use Customer Data (if any, and including but not limited to those from the owners or licensees of any third party information) and as part of the Services and Customer warrants and represents that such licenses and consents have been obtained.
7.1 Rentouch warrants that the Services (excluding any Third Party Application) will be performed with reasonable skill and care for the Subscription Term.
7.2 The warranty provided in clause 7.1 shall not apply to the extent of any non-conformance which is caused by Customer’s use of the Services contrary to Rentouch’s’ instructions, or modification or alteration of the Services by any party other than Rentouch or Rentouch’s duly authorized contractors or agents. If the Services do not conform with the warranty provided in clause 7.1, Rentouch will, at its expense, use commercially reasonable efforts to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes Customer’s sole and exclusive remedy, and Rentouch’s sole and exclusive liability for any breach of the warranty. Notwithstanding the foregoing, Rentouch:
7.2.1 does not warrant that Customer’s use of the Services will be uninterrupted or error-free; or that the Services and/or the information obtained by Customer through theServices will meet Customer’s requirements;
7.2.2 is not responsible for any delays, delivery failures, or any other loss or damage resulting from Customer’s access to and use of the Services through third party applications(such as Google) or the transfer of data over communications networks and facilities, including the internet, and Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities;
7.2.3 is not responsible for any Virus which was not detected by Rentouch using reasonable current commercial methods of detection;
7.2.4 nor its suppliers, shall have any liability whatsoever for the accuracy, completeness, or timeliness of Customer Data, or for any decision made or action taken by Customer, any Authorized User, or any third party in reliance upon any Customer Data.
7.3 Except as expressly provided for in this clause 7, Rentouch (and its Associated Companies and its suppliers) disclaim all other warranties, express, implied or statutory, including warranties, terms and conditions of merchantability, accuracy, correspondence with description, fitness for a particular purpose or use and satisfactory quality, and non-infringement.
7.4 If Customer installs or enables Third Party Applications for use with Services, Customer acknowledge that Rentouch may allow providers of those Third Party Applications to access Customer Data and Authorized User Data as required for the interoperation of such Third Party Applications with the Services. Rentouch shall not be responsible for any disclosure, modification or deletion of Customer Data and Authorized User Data resulting from any such access by Third Party Application providers, and any such access and use of Customer Data and Authorized User Data shall be subject to the privacy policies of such Third Party Application provider. The Services shall allow Customer to restrict such access by restricting Authorized Users from installing or enabling such Third Party Applications for use with the Services.
7.5 Services may be subject to other limitations as indicated on the Order Form, such as, for example, limits on the used storage, on the used bandwidth and/or on the size of attachments such as photos or files.
7.6 NOTWITHSTANDING THE FOREGOING, Rentouch:
7.6.1 DOES NOT WARRANT THAT CUSTOMER’S USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; OR THAT THE SERVICES AND/OR THE INFORMATION OBTAINED BY CUSTOMER THROUGH THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS;
7.6.2 IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR ANY OTHER LOSS OR DAMAGE RESULTING FROM CUSTOMER’S ACCESS TO AND USE OF THE SERVICES THROUGH THIRD PARTY APPLICATIONS (SUCH AS GOOGLE) OR THE TRANSFER OF DATA OVER COMMUNICATIONS NETWORKS AND FACILITIES,INCLUDING THE INTERNET, AND CUSTOMER ACKNOWLEDGES THAT THE SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS AND OTHER PROBLEMS INHERENT INTHE USE OF SUCH COMMUNICATIONS FACILITIES;
7.6.3 IS NOT RESPONSIBLE FOR ANY VIRUS THAT WAS NOT DETECTED BY RENTOUCH USING REASONABLE CURRENT COMMERCIAL METHODS OF DETECTION;
7.6.4 NOR ITS SUPPLIERS, WILL HAVE ANY LIABILITY WHATSOEVER FOR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF CUSTOMER DATA, OR FOR ANY DECISION MADE OR ACTION TAKEN BY CUSTOMER, ANY AUTHORIZED USER, ORANY THIRD PARTY IN RELIANCE UPON ANY CUSTOMER DATA. EXCEPT AS EXPRESSLY PROVIDED FOR IN THIS SECTION 7, RENTOUCH (AND ITS ASSOCIATED COMPANIES AND ITS SUPPLIERS), ALL SERVICES ARE PROVIDED “AS IS” AND RENTOUCH HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED,STATUTORY OR OTHER, AND Rentouch SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE.
8.1 Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, appropriateness, completeness, reliability, integrity, accuracy and quality of the Customer Data and Authorized User Data.
8.3 Customer acknowledges that responsibility for all Customer Data and any communications with others or between Authorized Users using the Services is the sole and exclusive responsibility of Customer and that Rentouch will not be held responsible in anyway for any copyright infringement or violation, or the violation of any other person’s rights or the violation of any laws, including but not limited to infringement or misappropriation of copyright, trademark or other property right of any person or entity, arising or relating to Customer Data. Customer agrees to indemnify and hold harmless Rentouch from and against all losses, damages, actions or causes of action, suits, claims, demands, penalties and interest arising in connection with or out of any such Customer Data, to the extent not caused by Rentouch’s willful misconduct.
8.4 Rentouch shall follow its safeguarding procedures for Customer Data and Authorized User Data as set out in its Disaster Recovery Plan as such document may be amended by Rentouch in its sole discretion from time to time, which shall be made available to Customer upon request. In the event of any loss or damage to Customer Data, Customer’s sole and exclusive remedy shall be for Rentouch to use commercially reasonable efforts to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Rentouch in accordance with the archiving procedure described in its Disaster Recovery Policy. Rentouch shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party, (except those third parties sub-contracted by Rentouch to perform services related to Customer Data maintenance and back-up) unless solely caused by Rentouch’ negligence or willful misconduct.
8.5 Customer acknowledges that Rentouch is not obliged to edit, moderate or modify Customer Data (including third party information). However, Rentouch reserves the right to remove any Customer Data (or third party information) which Rentouch reasonably believes breaches any laws or regulations or any third party’s rights or this Agreement and/or is deemed Inappropriate Content. Rentouch will notify Customer if it removes any Customer Data (or third party information) in accordance with this clause. Rentouch disclaims all liability of any kind in respect of Customer Data, third party information and any other material which can be accessed using the Services. Rentouch expressly disclaims all liability for any fraud committed in connection with the Services.
9.1 Rentouch acknowledges that the Customer is acting as a data controller in respect of any Authorized User Data (or Customer Data containing personal data). To the extent that Rentouch has access to and processes any such Authorized User Data (or Customer Data containing personal data) in the provision of the Services, Rentouch shall use reasonable endeavors to:
9.1.1 keep all personal data of Customer and Customer’s Authorized Users secure and have in place appropriate technical and organizational measures to ensure an appropriate level of security for the processing of such personal data of Customer and Customer’s Authorized Users and to protect such personal data of Customer and Customer’s Authorized Users against unauthorized or unlawful processing or accidental loss, destruction or damage;
9.1.2 preserve the integrity of such personal data of Customer and Customer’s Authorized Users and to prevent the loss or corruption of the personal data of Customer and Customer’s Authorized Users;
9.1.3 only process such personal data of Customer and Customer’s Authorized Users in accordance with the instructions and directions of the Customer and Customer’s Authorized Users; and
9.1.4 immediately and no later than 72 hours inform Customer of any security breach, loss, data leak, or unauthorized disclosure with respect to any personal data (collectively, “Data Breach”), investigate the Data Breach, take all necessary steps to close the cause of the Data Breach and prevent recurrence (to the extent such cause is within the control of Rentouch); and
9.1.5 provide such reasonable assistance and information to the Customer as it may reasonably require to allow the Customer to comply with its obligations under the General Data Protection Regulation (EU) 2016 / 679.
9.2 For the purposes of this Clause 9 the terms “data controller”, “personal data”, “process”and “processing” shall have the meaning set out in the General Data Protection Regulation(EU) 2016 / 679.
9.3 Rentouch shall comply at all times with all applicable privacy laws.
10.1 Each party may be given access to Confidential Information from the other party in order to perform its obligations under this Agreement. A party’s Confidential Information shall not be deemed to include information that:
(a) is or becomes publicly known other than through any act or omission of the receiving party;
(b) was in the other party’s lawful possession before the disclosure;
(c) is lawfully disclosed to the receiving party by a third party without restriction on disclosure;
(d) is independently developed by the receiving party, which independent development can be shown by written evidence; or
(e) is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.
10.2 Each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation oft his Agreement. Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement. Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.
10.3 Customer acknowledges that details of the Software, Services, Rentouch Data and the results of any performance tests of the Services, constitute Rentouch’s Confidential Information. Rentouch acknowledges that the Customer Data is the Confidential Information of Customer.
10.4 Rentouch has the right to name Customer as a reference for marketing purposes except where Customer explicitly informs Rentouch otherwise in writing, provided Customer is acting reasonably.
Customer acknowledges and agrees that Rentouch and/or its licensors own all Intellectual Property Rights in the Software, Services and Rentouch Data. Except as expressly stated herein, this Agreement does not grant Customer any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Software, Maintenance Releases, Services or Rentouch Data.
12.1 Rentouch will defend Customer against any claim, demand, suit or proceeding made or brought against Customer by a third party alleging that the use of a purchased Service in accordance with this Agreement infringes or misappropriates such third party’s intellectual property rights (a ” Claim“), and will indemnify Customer from any damages, attorney fees and costs finally awarded against Customer as a result of, or for amounts paid by Customer under a court-approved settlement of a Claim, provided Customer (a) gives Rentouch written notice of any Claim, (b) give Rentouch sole control of the defense and settlement of the Claim (except that Rentouch may not settle any Claim unless it unconditionally releases Customer of all liability), and (c) give Rentouch all reasonable assistance, at Rentouch’s expense. If Rentouch receives information about a Claim, Rentouch may in its discretion and at no cost to Customer (i) modify the Service so that it no longer infringes or misappropriates, without breaching the warranty under Section 7.1 (Warranties), (ii) obtain a license for Customer’s continued use of that Service in accordance with this Agreement, or(iii) terminate Customer’s subscription for that Service and refund Customer any prepaid Fees covering the remainder of the Subscription Term. The above defense and indemnification obligations do not apply to the extent a Claim arises from:
(a) the Third Party Applications or Customer’s use thereof;
(b) a modification of the Services by anyone other than Rentouch or its subcontractors;
(c) Customer’s use of Services otherwise than in accordance with the Agreement and/orOrder Form;
(d) Customer’s use of the Services in connection with Third Party Applications or any other third party services or products where such services or products cause the Claim; or
(e) Customer’s use of the Services after notice of the alleged or actual Claim from Rentouch or the appropriate authority.
12.2 Customer will defend Rentouch against any claim, demand, suit or proceeding made or brought against Rentouch by a third party alleging that Customer Data, or Customer’s use of any Service infringes or misappropriates such third party’s intellectual property rights or violates applicable law (a “Claim Against Rentouch“), and will indemnify Rentouch from any damages, attorney fees and costs finally awarded against Rentouch as a result of, or for any amounts paid by Rentouch under a court-approved settlement of, a Claim Against Rentouch, provided Rentouch (a) promptly gives Customer written notice of the Claim Against Rentouch, (b) gives Customer sole control of the defense and settlement of the Claim Against Rentouch (except that Customer may not settle any Claim Against Rentouch unless it unconditionally releases Rentouch of all liability), and (c) gives Customer all reasonable assistance, at Customer’s expense.
13.1 The exclusions in this section 13 shall apply to the fullest extent permissible at law but neither party excludes liability for death or personal injury caused by its negligence or that of its officers, employees, contractors or agents; fraud or fraudulent misrepresentation; or any other liability which cannot be excluded by law.
13.2 Except with respect to amounts owed by Customer to Rentouch hereunder and save in the event of a claim under clause 10 or clause 12, the aggregate liability of each party for orin respect of any loss or damage suffered by the other party (whether due to breach of contract, tort (including negligence) or otherwise) under or in connection with this Agreement in any Claim Year shall be limited to the total amount of Fees paid by Customer during suchClaim Year.
13.3 To the maximum extent permitted by applicable law, in no event will either party be liable to the other for special, consequential, incidental or other indirect damages, or for loss of profits, anticipated savings, business opportunity, goodwill, or loss of revenue, loss of use or loss of data (including corruption of data), or costs of procurement of substitute goods or services arising of this Agreement, howsoever caused and under any theory of liability(including contract, tort, negligence or otherwise) even if the other party has been advised of the possibility of such damages.
13.4 In addition to the other exclusions set out in this clause 13, Rentouch has no liability where any failure to provide the Services is caused by:
13.4.1 a network, hardware or software fault in equipment which is not under the control of Rentouch;
13.4.2 any act or omission of Customer;
13.4.3 use of the Services contrary to this Agreement; or
13.4.4 any unauthorized access to the Services including a malicious security breach.
13.5 In the event of any loss or damage to Customer Data, Customer’s sole and exclusive remedy shall be as set out in clause 8.4.
14.1 This Agreement shall, unless otherwise stated in the Order Form or terminated as provided in clause 12.1 or this clause 14, commence on the Effective Date and shall continue for the Initial Subscription Term. Thereafter, unless stated to the contrary in anOrder Form, this Agreement automatically renews, unless either party terminates with thirty(30) days written notice prior to the end of the Initial Subscription Term or relevant RenewalPeriod or otherwise terminates in accordance with the provisions of this Agreement. TheInitial Subscription Term together with any subsequent Renewal Periods shall constitute the ”Subscription Term“. Without a Renewal Period in place, Customer’s access and use of theService shall automatically terminate.
14.2 Without prejudice to any other rights or remedies to which the parties may be entitled, either party may terminate this Agreement without liability to the other at any time with immediate effect upon written notice if the other party:
14.2.1 is in material breach of any of its obligations under this Agreement and, in the case of a breach which is capable of remedy, fails to remedy such breach within thirty (30) days following notice of the breach; or
14.2.2 voluntarily files a petition under bankruptcy or insolvency law; shall have a receiver or administrative receiver appointed over it or any of its assets; or if the other party shall become subject to an administration order or shall enter into any voluntary arrangement with its creditors or shall cease or threaten to cease to carry on business; or is subject to any analogous event or proceeding in any applicable jurisdiction.
14.3 On termination of this Agreement for any reason:
14.3.1 all right of use granted under this Agreement shall immediately terminate;
14.3.2 Customer shall cease the use of the Services;
14.3.3 Customer shall promptly pay all monies due under this Agreement;
14.3.4 each party shall return and make no further use of any equipment, property, Software and Services and other items (and all copies of them) belonging to the other party;
14.3.5 Rentouch may destroy or otherwise dispose of any of Customer Data in its possession unless Rentouch receives, no later than thirty (30) days after the effective date of the termination of this Agreement, a written request for the delivery to Customer of the then most recent back-up of the Customer Data. Rentouch shall deliver the back-up to Customer following its receipt of such a written request. After such 30 day period, Rentouch shall have no obligation to maintain or provide Customer Data, and shall thereafter delete and destroy all copies of Customer Data in Rentouch’s control, unless prohibited by law.
15.1 Entire Agreement. This Agreement together with any Order Form sets out the entire agreement and understanding between the parties and supersedes any previous agreement between the parties relating to its subject matter. Unless otherwise expressly agreed in writing this Agreement applies in place of and prevails over any terms or conditions contained in or referred to in any correspondence or elsewhere or implied by trade custom or course of dealing. Any general terms of business or other terms and conditions of any order or other document issued by Customer in connection with this Agreement shall not be binding on Rentouch. In entering into this Agreement each party acknowledges and agrees that it has not relied on any representations made by the other except as set forth in this Agreement. Any such representations are excluded. Nothing in this clause shall limit liability for any representations made fraudulently.
15.2 Waiver. A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given. Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.
15.3 Invalid provisions. If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
15.4 Governing Law and Jurisdiction. All disputes arising out of or in connection with thisAgreement shall be governed exclusively by substantive Swiss law excluding the conflict of law rules and the Laws in treaties including but not limited to the Uniform Law on Purchases(Vienna treaty). The Commercial Court of the Canton of Zurich shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with this Agreement, including its conclusion.
15.5 Third Party Rights. A person who is not a party to this Agreement has no rights to enforce, or to enjoy the benefit of, any term of this Agreement.
15.6 Subcontracting and Assignment. Neither Rentouch nor Customer may assign or otherwise transfer this Agreement or any of its rights or obligations or purport to do any such acts under it to any third party without prior written consent from the other party, such consent not to be unreasonably withheld. Notwithstanding anything to the contrary, both Parties shall have the right to assign this Agreement to any of its Associated Companies, or to an entity resulting from a merger, acquisition or other business reorganization of the impacted Party. In addition, Rentouch shall have the right to subcontract any of its obligations hereunder to a third party, provided that Rentouch shall continue to remain responsible for the performance of the Services hereunder. Any attempted assignment, sub-contracting or other transfer in violation of this provision shall be null and void.
15.7 No partnership or agency. Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorize either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
15.8 Force Majeure. Rentouch shall have no liability to Customer under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Rentouch or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, fire, flood or storm. Rentouch shall provide Customer with notice of such an event and its expected duration.
15.9 Notices. All notices to be given under this Agreement shall be given in English in writing to the address as shall be given by either Party to the other in writing. Any notice involving non-performance, termination, or renewal shall be hand-delivered or sent by recognized overnight courier or by certified mail, return receipt requested. Notices given by Rentouch regarding price changes, discount category changes, product discontinuance, product changes, and logistics center changes may in addition be sent by e-mail to the person(s)specified by Customer from time to time. All other notices not referred to elsewhere in this clause 15.9 or this Agreement, may be sent by (i) post or (ii) e-mail (firstname.lastname@example.org).All notices shall be deemed to have been given and received on the earlier of actual receipt or three (3) days from the date of postmark or date and time an email is sent.
15.10 Variations. Save as otherwise expressly stated in this Agreement, this Agreement may only be modified or varied in writing executed by duly authorized representatives of both parties.
15.11 Survival. In addition to those provisions which by their nature are intended to survive any termination of this Agreement, clauses 9, 10, 11, 12, 13, 14.3 and 15, of this Agreement shall survive such termination or expiration of this Agreement.
15.12 Export Control. The Service, Software and other Rentouch materials are subject to the export control laws of various countries, including without limitation the laws of the UnitedStates, Switzerland and the UK. Customer agrees that it will not submit the Service or other Rentouch materials to any government agency for licensing consideration or other regulatory approval without the prior written consent of Rentouch, and will not export the Service,Software, Rentouch Data and Rentouch materials to countries, persons or entities prohibited by such laws. Customer shall also be responsible for complying with all applicable governmental regulations of the country where Customer is registered, and any foreign countries with respect to the use of the Service or other Rentouch materials by Customer and its Authorized Users. Customer will not engage in any activity that would cause Rentouch to be in violation of any such export control laws and regulations.
December 1st, 2022