Back to Shows

Agile Santa Claus

Today's tip from Santa is a fantastic Christmas gift for you: find the root cause of the problem and don't get into justification.

🎄 Try to find the root cause of the problem quickly

🎄 Don't let people become defensive

🎄 Help people step away from their egos

🎄 Help them step towards growth

There is a big difference between understanding the root cause of a problem and justifying it. And there's a big danger going down the justification route. And if we made a mistake and we want to make a different decision next time, it's much much harder to change the decision once we have deeply justified it was the right decision in the first place. Many of you have heard of the Toyota example. He's walking, executives walking along a production line, there's oil on the floor, why is there all on the floor because it's leaking out of the pipe, why is it leaking out of the pipe because the pipe is on too much pressure. So yes doing the five why's to find out why is important. You need to find the root cause and to fix the root cause but really work very very hard to stay away from justification. Find the root cause of the problem. We're trying to save money on filters, we got cheaper filters but the quality is not as consistent so sometimes we get over pressure, which puts oil onto the floor through the pipes. Okay, we buy better quality filters – yeah, but I'm trying to save money... Just don't go into that. Find out what the root cause of the problem is, try to do that quickly. Do not spend too much time there because if you spend too much time there you'll get into justification. You get into justification people become defensive. Once people become defensive it's really hard to make this step forward and you're the agilists. Step away, help people step away from their egos. Help them step away from the defense. Help them to step towards growth.

About the course

Agile Santa has agreed to exclusively present his wisdom and advice with humor to all agilists in the world this year via




Beginner / Intermediate



Last Updated

Dec 24, 2022

Meet your Expert

Peter Pedross

CEO & Founder PEDCO AG, Chief Methodologist Applied SAFe

Creator of the product Applied SAFe. Started to program for money at the age of 14. Ex-professional sportsman with a passion for software and a knack in engineering. 30+ years working experience with 50+ publications. SAFe SPC since 2011, Agile (XP) since 1999. Happy father and married to a wonderful woman.

Meet your Expert

Silvio Wandfluh

Head of Product, SPC5

Silvio is a certified SAFe® Program Consultant and as Head of Product at Rentouch responsible for the innovation of

Meet your Expert

Shane Harrison

Business and Agile Leadership Coach

Shane is a business focused change agent, specialising in enterprise level digital Lean/Agile transformations. More than 17 years consulting experience across a variety of industries from pharma to banking Shane is a specialist when it comes to context and culture-specific transformations.

Meet your Expert

Ian J Franks

SAFe® 5 Program Consultant & RTE

Ian has a deep knowledge of Scrum, Kanban and Scaled Agile, and 30 years’ experience in international IT Transformation Programs. He is a successful PO, SM & RTE and as a Consultant/Trainer he coaches his clients develop a strong Agile Mindset that delivers real change and measurable improvements.


Sign up for a free 14 days trial today

Sign up