"Reduce Friction" – easier said than done. But Santa has one or two tips for you on what you can watch out for:
🎄 Identify and eliminate speed bumps
🎄 Optimize that 80% flows through without extra work on the side
🎄 No exceptions, less disruption
🎄 Root for 80% smooth and 20% exceptions
Here's one for the leaders of the organization. Here's some things to think about for the leaders. In my role as Santa, I have to cover thousands of kilometers and every little speed bump makes it harder for me to achieve flow. It makes it harder for me to deliver all of these presents and that also applies to all the processes we have in our wonderful factory creating lots of cool little toys, and gifts, and gizmos. So as a leader, you have many many objectives. One of the main ones is to "reduce friction" in your organization. Reduce friction in such a way, that the toys flow through smoothly and quickly without disruption. That they don't need exceptions. I have a general rule of thumb and that when I look at any process in the little elf factory like the new process for the new Buzz Lightyear doll or action figure (sorry, showing my age) I wanted 80% of those action figures to go through without any extra work on the side. At least 80%. So design processes with the people who have to run it in such a way that everything is smooth, and exceptions and intervention is rare but not eliminated. Notice I said I target 80%. The truth is most of the time I achieve 90 / 95%. But I don't target 90 / 95% for a simple reason. The more of the exceptional events you try to build into the process, the more complex the process becomes and the complexity of the process doesn't just help that 5% or 10% percent, that are maybe unusual or difficult, it slows down the other 90 / 95% as well. So 80% smooth 10% to 20% exceptions, that's a winning model by building your next Buzz Lightyear action figure.
Agile Santa has agreed to exclusively present his wisdom and advice with humor to all agilists in the world this year via piplanning.io.
Beginner / Intermediate
Dec 24, 2022
CEO & Founder PEDCO AG, Chief Methodologist Applied SAFe
Creator of the product Applied SAFe. Started to program for money at the age of 14. Ex-professional sportsman with a passion for software and a knack in engineering. 30+ years working experience with 50+ publications. SAFe SPC since 2011, Agile (XP) since 1999. Happy father and married to a wonderful woman.
Head of Product, SPC5
Silvio is a certified SAFe® Program Consultant and as Head of Product at Rentouch responsible for the innovation of piplanning.io.
Business and Agile Leadership Coach
Shane is a business focused change agent, specialising in enterprise level digital Lean/Agile transformations. More than 17 years consulting experience across a variety of industries from pharma to banking Shane is a specialist when it comes to context and culture-specific transformations.
Ian J Franks
SAFe® 5 Program Consultant & RTE
Ian has a deep knowledge of Scrum, Kanban and Scaled Agile, and 30 years’ experience in international IT Transformation Programs. He is a successful PO, SM & RTE and as a Consultant/Trainer he coaches his clients develop a strong Agile Mindset that delivers real change and measurable improvements.